GENERAL QUESTIONS
1. What is Provance Furniture UAE?
Provance Furniture UAE specializes in Provançal-inspired interior designs, offering a range of premium and modern furniture, lighting, and home accessories that bring rustic elegance and timeless charm to homes across the UAE.
How does the FAQ section work?
Its simple really. You just add the questions as blocks and then you edit the question and answer.
ORDERS
1. How do I place an order?
You can place an order directly through the Provance Furniture website by browsing the collection, adding items to your cart, and proceeding to checkout.
2. Can I make changes to my order after it has been placed?
Modifications may be possible if the order has not entered the processing or shipping phase. Contact customer service promptly for assistance.
3. Do you offer discounts or promotions?
Provance Furniture periodically offers discounts and promotions. Subscribe to their newsletter or check the website regularly for updates.
SHIPPING
1. What are your shipping options?
Provance Furniture provides delivery services across the UAE. Delivery fees and options may vary based on order value and location.
2. How long does delivery take?
Delivery times depend on the item and location. In-stock items typically ship within a few business days, while custom-made pieces may take several weeks.
3. Do you ship internationally?
Yes, Provance Furniture delivers within the United Arab Emirates and International depend on the client demands and base on case to case.
RETURNS
1. What is your return policy?
Provance Furniture accepts returns of unused products in their original packaging within a specified period, accompanied by proof of purchase.
Custom-made items are generally non-returnable unless defective.
2. Are there any fees for returns?
Return shipping fees may apply, and delivery and assembly costs are typically non-refundable.
PRODUCT INFORMATION
1. What materials are used in your furniture?
Provance Furniture utilizes high-quality materials, including hardwood frames and premium fabrics, ensuring durability and style.
2. Are your sofas customizable?
Many sofas can be customized with various fabric and configuration options to suit individual preferences.
3. What is an apartment-size sofa?
An apartment-size sofa is a compact sofa designed for smaller living spaces, typically ranging from 60 to 84 inches in length and seating two to three people.
4. What does ready to ship mean?
Ready to ship indicates that the product is in stock and available for immediate shipping.
WARRANTY
1. Do you offer warranties on your products?
Provance Furniture UAE offers warranties on their products, with terms varying by item. Specific warranty information is provided with each product.
PAYMENT
1. What payment methods do you accept?
Accepted payment methods include major credit cards, bank transfers, and other options as specified on the website.
2. Do you offer financing?
Financing options may be available, allowing you to split your purchase into manageable monthly payments. For more detailed information, please visit the official Provance Furniture website or contact their customer service.